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Young graduate Program for Banking

Today, the Banking industry is confronted with a business environment that is facing unprecedented change and volatility. The theories and models that have traditionally guided decision-making are no longer relevant.

Accordingly, this new environment needs leaders and decision-makers who possess insight and expertise beyond the narrow functions they have inhabited in the past, so that they understand the entire business from different perspectives and can address complex challenges and opportunities within the organization. But, grooming high-potential scholars to take on the responsibilities in line with organizational objectives can take years of on-the-job experience.

HCL TalentCare’s Young Graduate Program for Banking is designed to accelerate this development process so that the employee and the company can benefit from broadly trained leaders, who are ready to assume newer and higher challenges.

HCL TalentCare’s Young Graduate Program for Banking is a comprehensive program that provides you with the core competencies to manage the role of a Sales Officer. This program offers an unparalleled opportunity for scholars to gain insights into various processes that shape and define their selling techniques.

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Training Content: 
The Young Graduate Program for Banking prepares graduate scholars by developing and strengthening their domain competencies coupled with improving their communication and professional skills.

Domain

The YGP for Banking scholar will receive training and mentoring at the foundation, core, specialization and super-specialization levels for crucial and favoured entry-level roles in the Banking industry. The program is designed to strengthen your basic industry-required domain skills through hands-on application. We then build your core capabilities through a combination of theory and practice-school sessions.

Communication

We use globally-validated tools and content to help you improve your English language and communication skills. These are mapped to the Common European Framework Reference (CEFR). Our approach is designed to help you understand the main ideas of complex text and technical discussions. By enhancing your verbal communication skills, you will learn to express and explain your point of view, and interact fluently and confidently with peers and mentors in real-life, work-related situations.

Professional

You will be trained to effectively use production suites like MS Office. You will also develop the necessary skills to gauge and understand behavioural and interpersonal dynamics such as team-building and gender-related sensitivities. YGP for Banking will help you learn to express your ideas persuasively, participate confidently in group discussions and engage professionally with your peers. Additionally, the program will focus on personal grooming, business etiquette and customer service orientation.

CAREER STREAMS

Sales Officer Program

The Sales Officer Program is specifically designed for graduates seeking a rewarding Sales careers in the Banking industry. This is a fully-residential program and is currently offered at our Hyderabad and Chennai campuses. It has been designed to make your career future-proof and provide you with financial independence.

The program includes customised training with workbooks and industry-approved certifications. It helps you develop role-relevant skills and secure assured entry level-jobs in various streams of Banking.

Skills you will develop through Sales Officer Program include:

  • Business Development Skills
  • Relationship Management Skills
  • Customer Service Skills
  • Workplace Management Skills
  • Professional Skills

Here are some of the positions that await you upon successful completion:

  • Sales Officer
  • Branch Sales Officer
  • Business Development Executive
  • Client Relationship Partner
  • Sales Executive

More Details

This Banking professional has to acquire high-quality business by rigorously studying the catchment, identifying business potential, understanding customer needs and by building business relationships.This requires extensive knowledge on Banking fundamentals, Banking regulations, Business development skills through effective Relationship management, Wealth management etc. This Banking professional acts as a single point of contact for Retail Customers who contribute to the Bank’s business.

This is a critical role of the Banking function and requires persistence, attention to details, analytical reasoning, problem-solving skills and high-level ability to build relationships.

The other major responsibilities of this banking professional comprises of managing customer queries and resolving them in a timely manner, generating referrals through excellent customer service and cross-selling other banking products by understanding the customer’s needs.

HCL TalentCare’s program is designed to build these skills while exposing the scholars to state-of-the-art tools, techniques and developments.

Foundation

This module covers the fundamentals in Banking. It maximizes the scholar's understanding of Retail Banking Industry, Retail Banking Operations and Banking Regulations.

Core

The various Products and Services offered by Banks are covered in this module. These include the various primary products and cross-sell products offered by a Retail Bank. Primary products include Savings Account, Current Account, Fixed Deposit, and Recurring Deposits which are classified as Liabilities. Cross- sell products include various types of loans, Credit cards etc. which are classified as Asset products. This module also covers topics on Modern Banking Services like Net banking, Mobile banking, ATM services etc. through which Banks offer Digital Banking services.

Specialization

Specialization in this module focuses on development of essential skills like Selling skills, Business Development skills, Customer Service skills and Performance Management skills. This module plays a key role in shaping up the scholars appropriately to align with organisational objectives.

Super-specialization

This module uses HCL TalentCare’s proprietary methodology that enables graduates to be completely role-ready. Super-specialization is also defined by the specific requirements of the clients where the graduate would finally be deployed. For example, for the role of a Sales Officer, this module covers essential components like identification of potential customers thru specific business strategies, enhancement of value using relationship building skills, product penetration using cross selling skills with a focus on revenue generation..

Practice School

This module integrates conceptual learning with practical application by helping the scholars systematically build solutions in scenario-based cases or simulated environments. For example, as part of YGSOP practice school, Scholars get an opportunity to map the Branch Catchment, to formulate strategies for Sales. We also simulate a Banking environment to emulate real-time Banking scenarios with role plays on the floor. Customers would walk into the Simulation Lab and scholars would act as a Banking professionals to render Banking services. Scholars are trained on day-to-day Banking operations in this module. Role plays, Case studies, Assignments, Project work, Group work and Self-product experience form a crucial part of the learning methodologies practiced in this module.

On-job Training

Before getting deployed into the end-client’s organization, the scholar is offered a structured and closely-mentored internship with potential clients. This on-the-job training module ensures that Banking scholars acquire first-hand experience of working in a Retail Bank with well-defined expectations and deliverables, before they are deployed into their respective roles.

PO PROGRAM

HCL TalentCare offers you a unique platform to launch a successful career in Banking through very extensive modules that develop role-readiness in your assignments right from the date of joining the organization. Our unique proprietary ”Signature Learning Experience approach coupled with a fully-residential programme is designed to transform you into a capable and confident professional with relevant skills and certifications that are essential to propel your career in the Banking industry.

Skills you will develop through PO Program include:

  • Marketing and Selling Skills
  • Personality Development Skills
  • Excelling in Customer Service
  • Communication Skills (Oral and Written)
  • Banking Domain Expertise
  • Proficiency in Mutual Funds and Insurance Schemes as a cross-selling product

This module plays a key role in shaping the scholars suitably towards achieving their personal goals and align with delivering organisational objectives

This Banking program comprises various modules starting from Basic Accounting procedures in banking, thus bringing an exponential personality development to the individual. Therefore the scholar can fit into the role of a Probationary Officer in a Public or Private sector bank in one of the many capacities as follows:

  • Retail Banking Operations
  • Foreign Exchange
  • Agriculture and Inclusive Banking
  • Credit Processing
  • Credit Monitoring
  • Recoveries
  • Marketing in Retail/Corporate Segments
  • Secretarial /Public Relations
  • Planning and Development
  • Human Resources
  • Wealth Management
  • MIS and Statements
More Details

Foundation

This module covers the entire gamut of activities in Banking domain. It maximizes the scholar’s understanding of banking industry in line with the corresponding Banking regulations. This will be a 12 months residential banking course, training scholars for the role of Probationary Officers, and includes 3 months of On-job internship programme at the client’s organisation.

Core

The Products and Services offered by Banks are exhaustively covered in this module. These include the various products offered by a Bank which includes, inter-alia, all the Primary products and Cross-sell products.

Primary products include Savings Account, Current Account, Fixed Deposit, Recurring Deposit which are classified as Liabilities. This module also includes many Modern Banking services like Net banking, Mobile banking, ATM et.al. through which banks offer Digital Banking services.

Also the course covers all the Asset products like Loans and Advances given to a borrower both in Retail and Corporate banking, content on Foreign Exchange Portfolio, Agriculture and Inclusive Banking, Portfolio Management Services, Business Communication etc.

Specialization

Specialization in this module concentrates on development of essential skills in the following fields:

  • Marketing and Selling Skills
  • Personality Development Skills
  • Excelling in Customer Service
  • Communication Skills (Oral and Written)
  • Banking Domain Expertise
  • Proficiency in Mutual Funds and Insurance Schemes as a cross-selling product

This module plays a key role in shaping the scholars suitably towards achieving their personal goals and align with delivering organisational objectives.

Super-specialization

The scholar who participates in this course will be able to take up any assignment of his choice in the banking domain as it deepens their understanding on all the essential departments of a bank.

Towards achieving the above objective, HCL TalentCare’s proprietary methodology enables graduates to be completely role-ready. Super-specialization is also defined by the specific requirements of the clients where the graduate would finally be deployed.

A scholar with skills identified towards one of the following specializations:

  • Agricultural
  • Forex
  • Human Resources
  • Finance
  • Marketing

The scholars will be absorbed in that respective Banking domain at the end of their tenure with HCL TalentCare.

Practice School

This module integrates conceptual learning with practical application by helping the scholars systematically build solutions in scenario-based cases or simulated environments. In our practice school, we would simulate a Banking environment to emulate real-time Banking scenarios on the floor. This would mean that Customers would walk into the Simulation Lab and scholars would act as a Banking professionals to render Banking services. Scholars would be trained on day-to-day Banking operations in this module. Besides, scholars would also be trained to generate Business through rigorous Role plays, Case studies, Assignments, Project work, Group work and Self-product experience.

On-job Training

Before getting deployed into the end-client’s organization, the scholar is offered a structured and closely-mentored internship with potential clients. This exposes them to all the departments of the bank upfront and helps them experience working in a real-time bank. It adds to their practical experience of dealing with clients and increases their awareness in managing real-time scenarios. By the end of this, the scholar is fully equipped to work in a retail bank with well-defined expectations and deliverables.

Apply now to our program

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